cƒgrow — Get Repeat Orders
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For new customers. Get the second and third orders and establish a buy cycle with potential high-value customers.
- Problem: 50-70% of new customers don’t make a second purchase within 6 months.
- Solution: Identify customers most likely to accelerate quickly from second through fourth purchase. Provide high touch and generate orders.
- Value: Accelerating early orders produces more orders, higher average order size, higher lifetime value and more predictable revenue streams over a customer’s lifetime.
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cƒtime – Optimize Customer Call Timing
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For established customers. Call customers precisely when the customer is ready to order. Helps you manage purchase timing and drive customer touches based on predicted buying cycle.
- Problem: Reps actively work select accounts, but remaining accounts are left untouched and typically fall behind.
- Solution: Algorithms predict next purchase date and trigger call to action to ensure all accounts are worked relative to their buying cycle.
- Value: Gain incremental revenue, reduce expected losses, strengthen relationships. Streamline customer contact plan across all reps. Optimize spend on Sales vs. Marketing efforts.
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Presentations – Customer Retention
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Blog Posts – Customer Retention
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